150% Efficiency Boost for Banking Client Using Device Farm
A top bank in the United Kingdom, committed to delivering secure and seamless digital banking experiences, faced a critical challenge to its growth. As its digital banking applications grew more complex, the institution faced significant testing challenges that slowed innovation and increased operational costs.
The existing infrastructure suffered from limited device and browser coverage, while time-consuming manual testing processes delayed release cycles. Legacy methods were inefficient, failing to adequately cover critical use cases.
To overcome these hurdles and enhance its digital customer experience, the bank partnered with Qyrus, implementing a modern device farm automated testing strategy to transform its quality assurance process.
Demonstrating immense scalability and adoption, the bank built and ran over 300,000 tests, logging more than 26,000 hours of execution time.
About the Client
The client, a top bank in the United Kingdom, provides safe and easy digital banking experiences. As the financial sector changes, the client has focused on innovation. This helps meet the rising expectations of its customers.
The organization focuses on improving the digital customer experience. It has invested in updating its infrastructure. This is especially true for software development and quality assurance.
To support its digital transformation, the client has adopted new technologies. These technologies make its mobile and web platforms reliable, secure, and easy to use.
As digital banking applications became more complex, the need for a better testing solution grew. This made the client look into better mobile software testing tools. They decided to implement a strong device farm automated testing strategy to ensure quality and speed at scale.
Why Legacy Testing Failed to Deliver a Premier Digital Customer Experience
Before partnering with Qyrus, the bank’s ability to deliver a flawless digital customer experience was compromised by several significant roadblocks. The existing testing methods were ill-equipped for the demands of modern digital banking, leading to inefficiencies that impacted everything from release speed to operational costs. The core challenges included:
- Inadequate Device and Browser Coverage: The testing environment was restricted to a limited number of devices and browsers. This posed a significant risk to the digital customer experience, as bugs and performance issues on the wide variety of platforms used by customers could easily go undetected.
- Time-Consuming Manual Processes: Labor-intensive manual testing was slow, prone to human error, and significantly delayed product release cycles. These inefficient processes not only slowed down innovation but also contributed to rising operational costs and resource constraints.
- Inefficient Legacy Systems: The bank’s previous testing method, CITS, was inefficient and slow. This outdated approach was unable to keep up with the demands of complex banking applications, leaving critical use cases untested.
- Lack of Actionable Insights: Reporting capabilities were basic and lacked the necessary tools for deep analysis, such as comprehensive screenshots, video playback, and analytics dashboards. This made it difficult for teams to diagnose and resolve issues quickly.
- Difficulty Scaling On-Demand: The client struggled to scale testing efforts to align with the rapid pace of digital product development. It became clear that without adopting superior mobile software testing tools and a robust strategy for device farm automated testing, the organization could not efficiently ensure quality at scale.
Life with Qyrus: Scalable, Reliable, and Automated Testing
The choice to use Qyrus’ device farm for automated testing changed the client’s digital strategy. What started as a small trial quickly grew into a large deployment. It involved 44 devices and 75 to 85 active users.
This expansion allowed the client to test its apps on Android and iOS devices. They also were able to test with major browsers like Chrome, Firefox, Safari, and Edge on Windows, Mac, and Linux.
The Qyrus platform provided the client with powerful reporting and analytics tools that significantly improved visibility into test performance. Detailed reports, complete with screenshots, video logs, and advanced dashboards, allowed teams to quickly diagnose and resolve issues. This led to a substantial reduction in production bugs and a more stable, reliable digital platform.
Automation became a core component of the client’s testing strategy. With Qyrus, the client doubled their automated test cases.
They also reached over 90% test coverage on web and mobile platforms. Testers executed more than 308,000 tests, logging over 26,000 hours of test execution time. These results highlight the scalability and efficiency of the device farm automated testing approach.
Non-technical users can contribute to test creation and execution because of the simplicity of Qyrus. This method of testing helped bridge the gap between business and technical teams. This further helped to foster a more collaborative and agile development environment.
The client also benefited from the ability to simulate real-world scenarios across different devices and browsers. This comprehensive testing approach ensured that the digital products were robust and user-friendly. This would be regardless of the platform used by the customers.
Security and Compliance
In the financial services industry, security and compliance are paramount. The client required a testing solution that could meet stringent regulatory standards while supporting its need for scalability. Qyrus delivered on both fronts. The secure infrastructure protected sensitive financial data, while the flexible architecture allowed the client to expand its testing capabilities without compromising compliance.
The client decided to deepen its partnership with Qyrus because it can keep high security standards while growing operations. The platform’s enterprise-grade security certifications provided the assurance needed to innovate confidently in a highly regulated environment.
Moreover, Qyrus’ stringent security compliance gave the peace of mind that the client needed. Qyrus ensured a seamless and secure testing environment. This integration further strengthened the client’s ability to protect data and maintain regulatory compliance.
Results So Far
The results of implementing device farm automated testing have been impactful for the client. The organization reported a 150% increase in testing efficiency, enabling faster release cycles and significantly reducing the number of bugs in production. This improvement has directly affected the digital customer experience. Users now enjoy more reliable and responsive digital services.
Workflows have become automated, teams have become more agile, and collaboration between them is on a rise. Teams are now able to respond more quickly to changing requirements and deliver high-quality software at scale. The move to automation has led to significant cost savings. It has greatly reduced manual testing work and person-days.
The client has also seen improvements in team morale and productivity. With fewer repetitive tasks and clearer insights into testing outcomes, teams can focus more on innovation and continuous improvement.
Additionally, the client has been able to leverage the detailed analytics provided by Qyrus to make data-driven decisions. These insights have helped the client optimize its testing processes and identify areas for further improvement.
What’s Next for the Client
The client plans to build on its success. They will add AI-powered testing tools to their current system. These tools will allow for smarter automation, better analytics, and real-time issue detection. This will improve the efficiency of its device farm testing strategy.
The organization also aims to expand the involvement of non-technical teams in the testing process. Thanks to Qyrus’ easy low-code and no-code features, business users can help with test design and execution. This creates a more collaborative and inclusive way to ensure quality.
Compliance testing will remain a top priority. As rules change, the client promises to stay ahead by using Qyrus’ advanced security features. The organization will keep working to lower costs and increase test coverage.
The client is also exploring the use of machine learning algorithms to predict potential issues before they occur. This proactive approach to testing will further enhance the reliability and performance of their digital products.
Furthermore, the client is considering expanding its device farm to include more devices and browsers. This is to ensure even greater coverage and more comprehensive testing. This expansion will help the client stay ahead of the curve.
Why Qyrus?
The client selected Qyrus after a comprehensive evaluation of available solutions. Qyrus’ real device cloud impressed the organization. It offered the flexibility needed to test on many platforms.
The platform has an easy-to-use interface. Its low-code and no-code features make it accessible for everyone. It also integrates well with current workflows, ensuring a smooth transition.
Qyrus provided strong security and reporting features. These were important for the client to stay compliant and protect customer data. This combination of scalability, usability, and security made Qyrus the ideal partner for the client’s digital transformation journey.
By using device farm automated testing and advanced mobile software testing tools, the client has improved its operations. This change has also enhanced the digital customer experience. The organization is now better equipped to innovate, adapt, and lead in the competitive world of digital banking.
The client also values Qyrus’ commitment to continuous improvement and customer support. The Qyrus team has been responsive and proactive in addressing any issues and providing guidance on best practices. This strong partnership has been instrumental in the client’s success and will continue to drive future innovations.
